Last updated June 7, 2026
Privacy Policy
Neon Moon is a bedtime story app for parents and caregivers. This policy explains the information Neon Moon may collect, how it is used, and how to contact us about privacy requests.
Information we collect
- Account information: information used to create, authenticate, and manage a parent or caregiver account.
- Child profile details: bedtime-safe details entered by a parent or caregiver, such as a child's first name, age, interests, and narrator preferences.
- Story information: generated story titles, text, narration and artwork references, playback state, saved history, and parent feedback.
- Purchase information: subscription status and entitlement information from the App Store or subscription provider. We do not receive full payment card numbers.
- Device and diagnostics: app version, device type, crash reports, operational logs, and analytics events used to keep the service reliable and improve the product. Optional analytics or diagnostics are controlled by in-app consent when available.
- Support messages: information you include when contacting support.
How we use information
- To provide personalized bedtime stories, narration, story history, reminders, and subscription access.
- To keep stories age-appropriate, improve quality, debug issues, and protect the reliability and safety of the service.
- To respond to support, privacy, access, or deletion requests.
- To understand product usage in privacy-conscious ways and improve Neon Moon over time.
Children's information
Neon Moon is intended to be set up and managed by a parent or caregiver. Child profile details are used to personalize stories and support the bedtime experience. We do not sell children's personal information or use it for third-party ad targeting.
Sharing and service providers
We may use trusted service providers for hosting, story generation, narration, storage, analytics, diagnostics, subscriptions, notifications, and customer support. These providers are used to operate Neon Moon and are not permitted to use personal information for their own advertising purposes.
Data retention
We keep information for as long as needed to provide Neon Moon, maintain story history, comply with legal or payment obligations, resolve disputes, and improve safety and reliability. Some diagnostics and aggregate analytics may be retained on separate schedules.
Your choices
- You can update child profile details and notification preferences in the app when those controls are available.
- You can manage subscriptions through the App Store.
- You can contact us to request access to or deletion of account data. Some requests may require identity verification and may be limited by legal, security, payment, or operational requirements.
Security
We use reasonable technical and organizational safeguards designed to protect personal information. No online service can guarantee perfect security, but bedtime trust is central to Neon Moon and we treat family data with care.
Changes to this policy
We may update this policy as Neon Moon changes. When we make material changes, we will update the date above and provide additional notice when appropriate.
Contact
For privacy questions or requests, email support@neonmoon.app.